Terms of service
Terms of Service — CHAELI
These Terms of Service govern your use of the website shopchaeli.com, operated by CHAELI, a company registered in the United States. Throughout this document, "CHAELI", "we", "us", and "our" refer to the company operating this website and providing the services available through it.
By accessing our website or purchasing from CHAELI, you agree to these Terms of Service. If you do not agree, you must stop using the website immediately.
1. General Conditions CHAELI provides an online shopping experience where users can browse, purchase, and access information about our products. By using our website, you represent that you are of legal age in your country of residence and that all information you provide is accurate and complete. You may not use the website for unlawful purposes or violate any applicable laws. We reserve the right to refuse service, cancel orders, or restrict access if we believe misuse has occurred.
2. Accuracy of Information We make every effort to ensure product descriptions, pricing, availability, and general information are accurate. However, errors may occur. We reserve the right to update or correct information at any time without prior notice. Product colors displayed on-screen may vary depending on each device's settings.
3. Products and Orders Products sold on shopchaeli.com are available exclusively online. Quantities may be limited and availability is not guaranteed. We may refuse or cancel orders for reasons including suspicious or fraudulent activity, incorrect information provided, restricted shipping destinations, or stock unavailability. If your order is cancelled, we will attempt to contact you using the information provided at checkout. You agree to provide correct, current, and complete billing and shipping information.
4. Pricing and Modifications Prices may change without notice. We may modify or discontinue products or services at any time. We are not liable for modifications, discontinuation, or pricing changes.
5. Returns & Refunds Returns are accepted under the conditions stated in our Refund Policy, which forms part of these Terms. Key points include: you have 30 days from delivery to request a return, items must be unworn, unused, and in original condition, return shipping costs are paid by the customer unless the product is defective, and exchanges are not offered. Full details are available on our Refund Policy page.
6. Shipping Shipping options, delivery times, and fees vary by destination and will be displayed at checkout. Orders may experience delays due to customs procedures or external factors. CHAELI is not responsible for delays beyond our control. All duties and taxes are included at checkout where applicable. See our Shipping Policy for complete information.
7. Third-Party Tools & Links We may provide access to tools or links to third-party websites. These are offered "as is" and we are not responsible for their content, policies, or functionality. You are responsible for reviewing third-party terms before using their services.
8. User Submissions By submitting comments, ideas, suggestions, or any content to us, you grant CHAELI permission to use, edit, publish, and distribute that content without restriction. You agree that submissions will not violate legal rights, contain harmful content, or impersonate others.
9. Personal Information Your submission of personal data is governed by our Privacy Policy.
10. Prohibited Activities You may not use the website or its content to engage in unlawful activity, infringe intellectual property, transmit harmful code, collect data from other users, harass or abuse others, misrepresent your identity, or interfere with security features. Any violation may result in termination of access.
11. Disclaimer of Warranties All services and products are provided "as is" and "as available." We do not guarantee uninterrupted, error-free, or secure service. To the maximum extent permitted by law, CHAELI is not responsible for damages resulting from the use of our website or products.
12. Limitation of Liability CHAELI, its affiliates, officers, and employees shall not be liable for direct or indirect damages arising from website use, including loss of data, revenue, or opportunity.
13. Indemnification You agree to indemnify and hold CHAELI harmless from claims arising from your misuse of the website, breach of Terms, or violation of rights or laws.
14. Severability If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.
15. Termination These Terms remain effective unless terminated by you or us. We may terminate your access at any time if we suspect violations of these Terms.
16. Governing Law These Terms are governed by the laws of the United States, where CHAELI is legally registered.
17. Changes to Terms We may update these Terms at any time. Your continued use of the website constitutes acceptance of any changes.
18. Contact Information Email: hello@shopchaeli.com